Listed below are answers to the most common questions our customers ask. If your question is not answered here, please e-mail your enquiry to the following address: enquiries@net1on1.co.uk

Q IS THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION?
A YES – sexkoo.co.uk links to Securetrading's secure server at the credit card information request stage of our checkout. Securetrading are the preferred online payment processor for our bankers LloydsTSB. See our Security page. TOP

Q IS YOUR SERVICE TOTALLY DISCREET AND CONFIDENTIAL?
A YES – ABSOLUTELY. sexkoo.co.uk will always treat your order and enquiry with total discretion. Our reputation has been built on the confidence that our customers have every time they order from us. TOP

Q DO YOU TRADE NAMES AND ADDRESSES WITH OTHER COMPANIES?
A NO DEFINITELY NOT. We never have and we never will. TOP

Q HOW QUICKLY CAN I EXPECT TO RECEIVE MY ORDER?
A EVERYTHING ON THIS SITE IS HELD IN STOCK
Stock quantities are displayed on each product page for your convenience. We do not operate a backorder system.

You can find full details of delivery times on our shipping info page. TOP

Q IF AN ITEM IS UNSUITABLE CAN I EXCHANGE IT?
A sexkoo.co.uk will offer a full refund, less postage costs, within 14 days – no questions asked!
If you wish to exchange the goods ordered for any reason what so ever, you can do so within 30 days of receipt.

Full details can be found in our returns and refunds policy. TOP

Q WHAT SHOULD I DO IF AN ITEM I RECEIVE IS FAULTY?
A Simply return it to us stating what is wrong. We will happily exchange it for you. Full details can be found in our returns and refunds policy. TOP

Q WILL YOU SEND ME LOTS OF FOLLOW-UP MATERIAL?
A NO. We do not send any follow-up material via the post, we respect your privacy. Any special offers will be detailed on our site on a regular basis or announced via our monthly newsletter if you have subscribed. TOP

Q IF I PAY BY CREDIT CARD WHAT DETAILS WILL BE ON MY STATEMENT?
A Bank or card statements do not give any indication of the nature of your purchase from us. We process credit cards through LloydsTSB CardNet in the name of our order fulfilment company Net 1on1 Ltd, this is what will appear on your statement. TOP

Q HOW OFTEN DO YOU LAUNCH NEW PRODUCTS?
A We are constantly on the look out for new and exciting products that we can offer our customers. When they have been tested and we are thoroughly satisfied with the quality and value for money, we will put them onto our site. TOP

Q CAN I TRACK THE PROGRESS/STATUS OF MY ORDER?
A YES - Your order confirmation email will contain a hyperlink to your online order tracking screen where you can view the progress/status of your order. Members can also view previous orders when logged in. TOP